Purchase Information
The Chains And Sprockets purchase process is composed of four main steps; choose, review, fill in and send.
CHOOSE: In this first step, the customer has access to all products offered by Chains And Sprockets by navigating the product category. Once the product to be purchased is selected, the customer must click on the "Add to cart" button.
REVIEW: Once the product is chosen, the customer has access to "Modify purchase," a screen summarizing the selected products, quantity, and total amount, allowing them to review, modify, and/or process the requested order. Once the customer is satisfied with the summary displayed, they should click on the "Finalize purchase" button.
FILL IN: Once the products to be acquired are confirmed, you will access a screen displaying a form with 4 steps:
- Account: If the customer does not have an account on our website, they can create one. If they already have one, they can check that their details are up to date.
- Shipping: the customer selects the shipping method and can enter a shipping address different from the one on file in their account.
- Payment: you access a screen displaying the payment methods available to the customer by Chains And Sprockets, which are currently Paypal, bank transfer, and credit card payment. A different billing address from the one on file in their account can also be entered.
- Review order: a screen is displayed with the data entered by the customer as a summary and check, so that the customer can correct any incorrect data or confirm it by pressing the "Send" button.
SEND: Once the purchase process is completed, Chains And Sprockets will confirm it via a confirmation screen detailing the order identification code, so that the customer can track it if they wish, and submit any complaints if applicable. An email will also be sent to the customer automatically. It is recommended to print this screen as proof of payment and order.
PAYMENT METHODS
To sell its products, Chains And Sprockets uses bank transfer, card payment, and Paypal as payment methods.
DELIVERY OF PRODUCTS AND SHIPPING COSTS
Chains And Sprockets offers two shipping options:
Freight collect: the customer can arrange the collection of the goods and indicate a shipping agency. We will contact you to arrange the shipment.
Freight prepaid: the customer leaves the selection of the carrier to us. We work with two companies for the Iberian Peninsula: SEUR and SPAIN-TIR. In this case, shipping costs will be displayed when selecting between the two companies. If the shipment must be made outside the peninsula, we will contact you to inform you of the available options and specify the transport.
Due to the products commercialized by Chains And Sprockets, shipping costs may undergo variations, which in any case will be communicated to the customer.
